At Karigari of India, we value the trust you place in us. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website karigariofindia.com and purchase our handcrafted products.
1. Information We Collect
We collect information to provide better services to all our users. This includes:
Identity & Contact Data: Name, shipping address, billing address, email address, and phone number.
Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
Technical Data: IP address, browser type, time zone settings, and device information (collected automatically via cookies).
Sensitive Data: We do not store your credit/debit card details. These are processed by our secure, PCI-compliant payment gateways.
2. How We Use Your Information
We use your data for the following “Lawful Purposes”:
Order Fulfillment: To process and deliver your orders, manage payments, and provide updates.
Customer Support: To respond to your queries or handle returns/refunds.
Marketing: To send you newsletters or promotional offers (only if you have opted in).
Legal Compliance: To comply with tax laws or government requests under the DPDP Act.
3. Consent and Your Rights
By using our platform, you provide affirmative consent to process your data for the purposes mentioned above. Under Indian law, you have the following rights:
Right to Access: You can request a summary of the personal data we hold about you. Right to Correction/Erasure: You can ask us to update incorrect data or delete your data (subject to legal retention requirements).
Right to Withdraw Consent: You may withdraw your consent at any time by contacting us.
Right to Nominate: You may nominate an individual to exercise your rights in the event of death or incapacity.
4. Data Sharing and Third Parties
We do not “sell” your personal data. We only share information with trusted partners necessary to run our business:
Logistics Partners: To deliver your handpicked Indian crafts to your doorstep.
Payment Processors: To ensure secure financial transactions.
Statutory Authorities: When required by law to prevent fraud or for legal proceedings.
5. Data Security
We implement reasonable security safeguards to prevent unauthorized access, accidental loss, or destruction of your data. In the event of a personal data breach, we will notify you and the Data Protection Board of India as required by law.
6. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by Indian tax and commercial laws (typically 7 years for transaction records).
7. Grievance Redressal
If you have any questions or complaints regarding your privacy, please contact our Grievance Officer:
Name: Karigariofindia.com
Email: Contact.co@karigariofindia.com
Address: 228, CR Rd, Lalita Park, Laxmi Nagar, Delhi, 110092
1. Terms and Conditions (T&C)
Introduction
Welcome to Karigari of India. By accessing this website, you agree to comply with these terms. This website is owned and operated by Karigari Of India, based in New Delhi, India.
Product Authenticity & Variations
Handcrafted Nature: All our products are handcrafted by Indian artisans. Minor variations in color, texture, and finish are not considered defects but are hallmarks of the artisanal process.
Accuracy: We strive to display product colors as accurately as possible; however, actual colors may vary depending on your screen settings.
Pricing and Payments
All prices are in INR (Indian Rupees) and are inclusive of GST (unless stated otherwise).
We reserve the right to change prices or discontinue products without prior notice.
Intellectual Property
All content on this website, including designs, logos, and images, is the property of Karigari of India and protected by Indian copyright laws.
2. Refund and Cancellation Policy
Cancellation Policy
Orders can only be cancelled within 24 hours of placement.
Once an order has been dispatched or if it is a “Made-to-Order” item, it cannot be cancelled.
Return & Exchange Window
We offer a 7-day return/exchange policy from the date of delivery.
To be eligible, the item must be unused, unwashed, and in its original packaging with all tags intact.
Non-Refundable Items
Custom-made or personalized products.
Items purchased during a “Clearance Sale.”
Items damaged due to misuse or improper care.
Refund Process
Damage Claims: Customers must provide a continuous unboxing video and photos within 48 hours of delivery to claim a refund for transit damage.
Approval: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Timeline: Approved refunds will be processed to the original payment method within 7-10 business days.
Shipping Costs
The customer is responsible for paying for the return shipping costs unless the product arrived damaged or the wrong item was sent.
3. Shipping Policy
Domestic Shipping: We deliver across India within 5-7 business days.
International Shipping: Optional – Mention if you ship outside India and the expected 15-20 day timeline.
